Text message program

Retake Creative Studio (Retakephoto LLC) sends text messages about real-estate photo and video shoots to the people we work with, and answers texts sent to our business number.

What we text

• Clients: shoot confirmations with your photographer’s name and contact, schedule changes, “your photos are ready” and invoice/payment notices, and replies to your questions.
• Photographers and editors on our team: new shoot assignments to accept or decline, schedule changes, reminders and pay statements.

We never send marketing or promotional texts through this program.

How you opt in

There are only two ways to sign up, both inside our sign-in portals. Texts are off until the person turns them on. We never add a number from a list, a form elsewhere or a phone call.

• Clients (real-estate agents and their offices): sign in to the Retake client portal at client.retakecreative.com → Account → enter a mobile number → tick the box “Text me shoot confirmations and delivery updates” (unticked by default) → Save. The disclosure next to the box names Retake Creative Studio, what we text, the frequency, “Msg & data rates may apply”, STOP/HELP, that it isn’t required to book, and links to these terms and our privacy policy.
• Team members (photographers and editors who work with us): sign in to photographer.retakecreative.com → Account → Notifications → switch on “Text messages” (off by default) → Save, with the same disclosure.

When someone opts in we record the mobile number, the date and time, and which screen they used. Unticking the box or switching texts off, or replying STOP, opts them out.

Consent to receive texts is not a condition of booking or of any purchase.

The opt-in screens

Both portals need a sign-in, so here is exactly what people see (sample account).

Sample messages

• “Retake Creative: Your shoot at 123 Main St is confirmed for Tue, Oct 7, 10:00 AM. Your photographer is Alex, (305) 555-0100. Reply STOP to opt out.”
• “Retake Creative: Hi Alex, new shoot FL0700 · Tue, Oct 7, 10:00 AM · 123 Main St. Accept by 12:00 PM (2 hrs) or it goes back to Retake: https://photographer.retakecreative.com/#/schedule Reply STOP to opt out.”
• Replies to questions a client or team member texts us, e.g. “Retake Creative: Yes, we can move it to 2 PM — updated in your portal.”

Frequency, cost and help

• Message frequency varies with your shoots — typically 1–5 messages per shoot.
• Message and data rates may apply.
• Reply STOP at any time to stop all texts. You’ll get one confirmation and nothing else. Reply START to sign up again.
• Reply HELP for help, or email hello@retakephoto.com.
• Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Mobile information is used only to send the messages described above. See our privacy policy and terms of service.